Introduction
Welcome to my professional corner! I am Melvin Goodrum, a dedicated and results-driven individual with a passion for customer service, sales, and managment. With a solid background in various task, I bring a unique blend of expertise and enthusiasm to every project I undertake. This website serves as a virtual gateway into my professional journey, showcasing my skills, achievements, and the value I bring to the table. Explore this page to discover more about my career, accomplishments, and the qualities that make me a valuable asset to any team or project. Thank you for visiting, and I look forward to the opportunity to connect and collaborate with you.
Skills
- Problem-solving and critical thinking
- Patience and composure under pressure
- Time management and organizational skills
- Conflict resolution and de-escalation techniques
- Adaptability and flexibility in handling diverse customer needs
- Product knowledge and understanding of company policies
- Positive and customer-oriented attitude
- Ability to work collaboratively in a team
- Proficient in using customer service software and tools
- Multitasking and handling multiple inquiries simultaneously
- Attention to detail in documenting and updating customer interactions
- Continuous learning and staying updated on product/service information
- Effective use of positive language and tone
- Cross-cultural communication and understanding diverse customer backgrounds
- Upselling and cross-selling skills when appropriate
- Knowledge of company’s products, services, and policies
- Conflict resolution and problem-solving skills
- Ability to remain calm and composed in challenging situations
- Conflict resolution and de-escalation techniques
- Up-to-date knowledge of industry trends and customer expectations.
Recent Work History
2018-2022
Customer Relations Coordinator – Verizon Wireless
- Maintained positive relationships with customer service representatives through effective communication and problems solving skills
- Acted as a liaison between customers and internal departments to ensure smooth and efficient
communication and resolution of issues - Handled calls from customers who requested to speak to a manager or supervisor.
- Conducted regular followups with service reps to ensure satisfaction and address any additional needs or concerns
2016-2018
Customer Service Representative – Verizon Wireless
- Assisted customers with product inquiries and provided detailed information about company policies and procedures
- Resolved customer complaints and issues in a timely and professional manner
- Maintained accurate and organized customer records and databases
- Collaborated with team members to develop effective solutions for customer concerns
- Provided exceptional customer service through phone, email, and chat support
- Processed customer orders and payments accurately and efficiently
- Actively listened to customer needs and offered appropriate product recommendations
- Met and exceeded monthly goals for customer satisfaction and sales targets
- Conducted followup calls and emails to ensure customer satisfaction and retention
- Participated in training sessions to improve customer service skills and knowledge of company products and services.
2011-2016
Customer Service Associate – Lowe’s Companies Incorporated
- Processed cash, credit, and debit transactions accurately and efficiently
- Maintained proper cash drawer procedures and balanced cash at the end of each shift
- Answered customer inquiries and resolved any issues or complaints in a timely manner
- Assisted with inventory management and restocking of merchandise
- Handled customer refunds and disputes when assigned to the front desk
Other Jobs Held
Customer Service Associate: Family Dollar 2009-2010
Advisor: Advocare 2010-2019
Sales Manager: LegalShield 2004-2008
Universal Service Representative: Alltel Wireless 2003-2007
Mortgage Originator: Homegold Financial 2003-2004
Customer Service Specialist: Teletech 2002-2003
Detention Officer: Greenville County 2000-2001
Safety & Security Officer: American Services Inc 1999-2007
Systems Engineer: Ikon Office Solutions (Ricoh) 1998-1999
Telemarker: Community Funding Company 1997-1998
Senior Customer Service Associate: Montgomery Ward 1995-1997
D.T. Cashier: Taco Bell 1992-1995
Education
2008-2010
Ashworth College
Diplomate in Fitness & Exercise
1991-1995
Clyde A. Erwin
High School Diploma